Frequently Asked Questions – EverydayHeroesSale.com
Orders & Shipping
How long does shipping take?
Standard shipping: 3-7 business days
Expedited shipping: 2-3 business days
Express shipping: 1-2 business days
International shipping: 7-21 business days
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
Can I modify my order after placing it?
Please contact us immediately through our website. Changes can only be made before orders enter the shipping process.
Returns & Exchanges
What is your return policy?
We offer 30-day returns for most items in new, unused condition with original packaging and tags. Some restrictions apply.
How do I return an item?
Log into your account, select the order you wish to return, and follow the instructions. You will receive a return shipping label.
When will I receive my refund?
Refunds are processed within 5-10 business days after we receive and inspect your return. Please allow additional time for your bank to process.
Products & Sizing
How do I choose the right size?
Refer to our detailed size charts on each product page. We provide measurements in both inches and centimeters for accuracy.
Are your products authentic Condor Outdoor gear?
Yes, we are an authorized retailer of Condor Outdoor products. All items are 100% authentic and sourced directly from the manufacturer.
What materials are used in your products?
We specialize in Condor Outdoor’s premium materials including 1000D nylon, polyester blends, and other high-performance fabrics designed for durability.
Payment & Accounts
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options. All transactions are encrypted for security.
How do I create an account?
Click “Create Account” in the website header. Having an account allows you to track orders and save your information.
I forgot my password – what should I do?
Use the “Forgot Password” feature on the login page. You’ll receive email instructions to reset your password securely.
Product Information
Are your products suitable for professional use?
Yes, Condor Outdoor products are designed to meet the demands of professional users including military, law enforcement, and security personnel.
Do you offer volume discounts?
We offer special pricing for bulk orders and organizational purchases. Please contact us through our website for details.
Are products in stock?
Our inventory is updated in real-time. If an item shows as available, it is in stock and ready to ship.
Customer Service
How do I contact customer service?
Use the contact form on our website for the fastest response. Please include your order number for order-related questions.
What are your customer service hours?
Our team is available Monday-Friday, 8:00 AM – 6:00 PM EST. We respond to all inquiries within 24 business hours.
Technical & Website
The website isn’t working properly – what should I do?
Clear your browser cache and cookies, or try using a different browser. Contact us if issues continue.
Why is my payment not processing?
This could be due to incorrect payment information, security checks by your bank, or technical issues. Verify your details and try again.
Warranty & Repairs
Do your products come with a warranty?
Yes, Condor Outdoor products come with manufacturer warranties. Specific warranty terms vary by product.
What if I receive a defective product?
Contact us immediately with photos of the defect. We will arrange for a replacement or repair under warranty.
Shipping & Delivery
Do you offer free shipping?
We offer free standard shipping on orders over $100 within the United States.
Can I track my order?
Yes, you will receive a tracking number via email once your order ships. You can also track orders through your account.
Military & First Responder Discounts
Do you offer military discounts?
Yes, we offer discounts for active military, veterans, and first responders. Please contact us for verification and discount codes.
What documentation do I need for verification?
We accept various forms of ID including military ID, DD214, or department credentials. Contact us for details.
For any other questions not covered here, please contact us through our website. Our customer service team is standing by to assist you with all your tactical gear needs.