Return & Refund Policy – EverydayHeroesSale.com

Return Period
You have 30 days from the date of delivery to return your items for a refund or exchange. All items must be in original, unused condition with all tags and packaging intact.

Return Eligibility
To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase
  • Returned within 30 days of delivery

Non-Returnable Items
Certain items cannot be returned:

  • Final sale items (clearly marked)
  • Used or damaged products
  • Items without original packaging
  • Products missing tags or labels
  • Personalized or custom items

Return Process
To start a return:

  1. Log into your account on our website
  2. Go to your order history
  3. Select “Request Return” for the relevant order
  4. Complete the return form and print your label
  5. Package items securely in original packaging
  6. Attach the return label and ship your package

Return Shipping Costs
Standard returns: $8.95 (deducted from your refund)
Free returns for:

  • Defective or damaged items
  • Incorrect items received
  • Quality-related issues

Refund Processing
Once your return is received and inspected:

  • We will process your refund within 5-7 business days
  • Refunds are issued to your original payment method
  • You will receive an email confirmation
  • Please allow 5-10 business days for your bank to process the refund

Exchanges
We exchange items for:

  • Different sizes (subject to availability)
  • Different colors (subject to availability)
  • Alternative products of equal value

Store Credit
You may choose to receive store credit instead of a refund:

  • Processed immediately upon return scanning
  • No return shipping fees deducted
  • Valid for 12 months from issue date

Defective Products
If you receive a defective item:

  • Contact us within 14 days of delivery
  • Provide photos showing the defect
  • We will cover all return shipping costs
  • Choose between replacement or full refund

International Returns
For international customers:

  • 30-day return policy still applies
  • Customer is responsible for return shipping costs
  • Must include customs documentation
  • Refund issued minus original shipping charges

Return Authorization
All returns require authorization. Returns without authorization may be refused and returned to sender at their expense.

Quality Inspection
All returned items undergo quality inspection. Items not meeting our return standards will be returned to the customer at their cost.

Holiday Returns
Extended return period for holiday purchases:

  • Items purchased between November 1st and December 24th
  • May be returned until January 31st
  • All standard return conditions apply

Gift Returns
Gift returns are accepted for:

  • Store credit only
  • Within 30 days of delivery
  • With original gift receipt

Partial Returns
Partial order returns are accepted. The refund will be issued only for returned items meeting all return criteria.

Return Timeframe
Returns must be received within 14 days of return authorization. Late returns may be subject to restocking fees.

Damaged Returns
Returns damaged in transit will not be accepted. We recommend using insured shipping for valuable items.

Return Status
Check your return status:

  • Through your online account
  • Using your return tracking number
  • By contacting customer service

For questions about returns or refunds, please contact us through the form on our website. Include your order number for faster service.